Busselton Villas & Caravan Park

Booking Terms and Conditions

General Information:

Reception Hours:

  • Reception hours are seasonal (Peak & Shoulder: 9.00am – 6.00pm & Low Season: 9.00am – 5.00pm).
  • Guests arriving outside these times please contact reception during reception hours on 9752 1175 to make alternative arrangements for key collection and check-in.

Check in/Check out:

  • Check in time is 1.00pm for powered sites and 2.00pm for Villas & Studios (we do try to accommodate early check-in requests where possible).
  • Check out time is 10.00am (late check out fees apply at $20 per hour after 10.00am).

General:

  • Although every effort will be taken to accommodate our customer’s requirements, specific requests cannot be guaranteed.
  • Bookings are NON-TRANSFERABLE to other persons.
  • Persons under 18years of age must be accompanied by their parent or guardian.
  • We do not accept Leavers (schoolies) bookings.

Villas and Studios:

  • All linen is supplied.
  • No smoking is allowed.
  • We are not serviced apartments and the guest is to replenish.
  • Villas and Studios are serviced only when a guest is staying for 7 or more nights, a charge of $25 if outside this.

Booking terms and conditions:

Once a booking is confirmed; a contract exists with Busselton Villas & Caravan Park and you accept the terms and conditions of your booking.

Deposits and Payment

  • Full payment is required to secure your online bookings with Busselton Villas & Caravan Park.
  • One night deposit is required when booking direct with the Park.
  • Your credit card payment will be processed for the relevant charge.  You will receive confirmation to the email address supplied.
  • Full payment is required 30 days prior to arrival during peak season.

Right of refusal

We reserve the right to refuse a booking at any time from any person we believe:

  • Not to be the person on the booking request.
  • Not to be the same person named on the credit card or authorized to use the card.
  • Not to be able to pay charges.
  • For fraudulent and/or misleading information when making the booking.
  • to be dealing in any illegal activity.
  • Attempting to book for a Leaver (Schoolies).

Cancellation Policy

Low / Shoulder Season

  • Booking cancellations must be made more than 7 days prior to arrival date.  If a cancellation is made within 7 days, your deposit will be forfeited.
  • All cancellations must be in writing.
  • A cancellation fee of $30 applies in every instance to all cancelled confirmed bookings.

Peak Season (Christmas, Easter and Long Weekends)

  • Booking cancellations must be made more than 30 days prior to arrival date.  If a cancellation is made within 30 days, your deposit will be forfeited.
  • All cancellations must be in writing.
  • A cancellation fee of $30 applies in every instance to all cancelled confirmed bookings.

Refund Policy

  • All refunds and transfer requests must be in writing.
  • If a refund is requested due to illness or emergency, proof may be required to enable a refund or balance transfer.
  • Balance transfers will only be given in certain situations and must be used within 6 months of original booking.
  • No refunds are given for early departures, cancellations or changes once arrived.