Busselton Villas & Glamping Village

Booking Terms and Conditions

 

General Information:

Reservation Hours:

  • Reservation hours are seasonal (Peak & Shoulder: 8.00am – 5.00pm & Low Season: 9.00am – 5.00pm)
  • We provide contactless check in at the Busselton Villas and Glamping Village.

Check In/Check out:

  • Check in time – 2pm (we do try to accommodate early check-in requests where possible)
  • Check out – 10am (late check-out fees may apply)

General:

  • Although every effort will be taken to accommodate our customer’s requirements, specific requests cannot be guaranteed.
  • Bookings are NON-TRANSFERABLE to other persons.
  • Persons under 18 years of age must be accompanied by their parent or guardian.

Villas/Cabins/Glamping Servicing

  • All linen is supplied for Villas/Park Homes and Glamping tents
  • No-smoking is allowed
  • All our villas/park homes are self contained and serviced every 7 days.  Additional servicing can be requested for an additional fee.
  • Our Glamping tents are serviced every 2 days.

Booking terms and conditions:

Once a booking is confirmed, a contract exists with Busselton Villas and Glamping Village and you accept the terms and conditions of your booking. 

  • Full payment is required to secure your online booking with Busselton Villas and Glamping Village.
  • One-night deposit is required when booking direct with the Busselton Villas and Glamping Village, balance is taken the morning of arrival.
  • Your credit card payment will be processed for the relevant charge. You will receive confirmation to the email address supplied.

Right of refusal:

We reserve the right to refuse a booking at any time from any person we believe:

  • not to be the person on the booking request.
  • not to be the same person named on the credit card or authorized to use the card.
  • not to be able to pay charges.
  • for fraudulent and/or misleading information when making the booking.
  • to be dealing in any illegal activity.

Cancellation Policy

Low/ shoulder Season

  • Booking cancellations must be made more than 5 days prior to arrival date. If cancellation is made within 5 days, your deposit will be forfeited.
  • All cancellations must be in writing.
  • A cancellation fee of $30 applies in every instance to all cancelled confirmed bookings.

Peak Season (Christmas, Easter and Long Weekends)

  • Booking cancellations must be made more than 14 days prior to arrival date. If a cancellation is made within 14 days, your deposit will be forfeited.
  • All cancellations must be in writing.
  • A cancellation fee of $30 applies in every instance to all cancelled confirmed bookings.

Refund Policy:

General

  • All refunds and transfer requests must be in writing.
  • If a refund is requested due to illness or emergency, proof may be required to enable a refund or balance transfer.
  • Balance transfers will only be given in certain situations and must be used within 6 months of original booking.
  • No refunds are given for early departures, cancellations or changes once arrived.