General Information:
Reception Hours:
- Reception hours are seasonal (Peak & Shoulder: 9.00am – 6.00pm & Low Season: 9.00am – 5.00pm).
- Guests arriving outside these times please contact reception during reception hours on 9752 1175 to make alternative arrangements for key collection and check-in.
Check in/Check out:
- Check in time is 1.00pm for powered sites and 2.00pm for Villas & Studios (we do try to accommodate early check-in requests where possible).
- Check out time is 10.00am (late check out fees apply at $20 per hour after 10.00am).
General:
- Although every effort will be taken to accommodate our customer’s requirements, specific requests cannot be guaranteed.
- Bookings are NON-TRANSFERABLE to other persons.
- Persons under 18years of age must be accompanied by their parent or guardian.
- We do not accept Leavers (schoolies) bookings.
Villas and Studios:
- All linen is supplied.
- No smoking is allowed.
- We are not serviced apartments and the guest is to replenish.
- Villas and Studios are serviced only when a guest is staying for 7 or more nights, a charge of $25 if outside this.
Booking terms and conditions:
Once a booking is confirmed; a contract exists with Busselton Villas & Caravan Park and you accept the terms and conditions of your booking.
Deposits and Payment
- Full payment is required to secure your online bookings with Busselton Villas & Caravan Park.
- One night deposit is required when booking direct with the Park.
- Your credit card payment will be processed for the relevant charge. You will receive confirmation to the email address supplied.
- Full payment is required 30 days prior to arrival during peak season.
Right of refusal
We reserve the right to refuse a booking at any time from any person we believe:
- Not to be the person on the booking request.
- Not to be the same person named on the credit card or authorized to use the card.
- Not to be able to pay charges.
- For fraudulent and/or misleading information when making the booking.
- Attempting to book for a Leaver (Schoolies).
Cancellation Policy
Low / Shoulder Season
- Booking cancellations must be made more than 7 days prior to arrival date. If a cancellation is made within 7 days, your deposit will be forfeited.
- All cancellations must be in writing.
- A cancellation fee of $30 applies in every instance to all cancelled confirmed bookings.
Peak Season (Christmas, Easter and Long Weekends)
- Booking cancellations must be made more than 30 days prior to arrival date. If a cancellation is made within 30 days, your deposit will be forfeited.
- All cancellations must be in writing.
- A cancellation fee of $30 applies in every instance to all cancelled confirmed bookings.
Refund Policy
- All refunds and transfer requests must be in writing.
- If a refund is requested due to illness or emergency, proof may be required to enable a refund or balance transfer.
- Balance transfers will only be given in certain situations and must be used within 6 months of original booking.
- No refunds are given for early departures, cancellations or changes once arrived.